Q: What is the return policy?
All orders may be returned within 30 days of receipt if you are not completely satisfied with the product. We will issue a refund once the item has been returned in the same condition that it was shipped.
Q: How can I view the status of my order?
To view your order status:
Simply click "My Account" link at the top of the page and log in. There you can review all your past orders with us. If you can't find your confirmation number, please check your past e-mails for our Order Confirmation or call Customer Service at (216) 220-5640.
Q: How much is charged for shipping?
Shipping charges vary depending on the item you purchase.
You can also receive a total shipping estimate anytime by adding an item to your cart. Final shipping costs will be displayed on the Invoice Page before confirming your order.
Q: How quickly will my order ship?
Most orders go out the same day as your purchase, with all orders shipped within 24 hours of purchase.
Q: Does Sportsignatures purchase memorabilia?
No. In order to ensure 100% authenticity, Sportsignatures does not purchase any memorabilia from outside sellers or vendors.
Q: How do I know the items are authentic?
All our items are obtained directly from the athlete, in person. We never purchase or obtain autographs from a third-party. Every signed item comes with a Certificate of Authenticity validating the authenticity of that item for life.
Q: Will Sportsignatures memorabilia pass third-party authentication services, such as PSA/DNA or JSA?
Yes. All our items are guaranteed to pass third-party authentication services and, if for any reason an item does not, we will refund 110% of the purchase price.
Q: Will Sportsignatures authenticate or appraise my memorabilia?
No. We do not authenticate or appraise outside items.
Q: What should I look for in autographed memorabilia?
When examining autographed memorabilia, the first thing you should look for is the reputation of the seller. Many autographed memorabilia merchants work with outside suppliers and never evaluate products first hand. All of our items are obtained by our agents, in person and directly from the athlete to ensure authenticity and quality. We've built a history of satisfied customers during our 10 years of business and we have the feedback to prove it.
Secondly, carefully review the quality of the item. Our detailed descriptions and photos include all the information you'll need to establish the quality of an item. We select only the best materials for autographing and our agents personally examine all our products following the signing and prior to the sale.
Lastly, be sure to get the best price. We're constantly tracking the price of our items to ensure that we provide the best price, everytime. The foundation of our business is repeat buyers, so we're focused on delivering the best products at the best prices. We're confident that you won't find better quality or better prices elsewhere.
Q: What is a COA?
A Certificate of Authenticity is a legally binding document stating that the item you are receiving is authentic.